Careers

Seeking a Direct Sales Representative to meet and exceed sales objectives by maintaining product knowledge and sales acumen, planning and working a daily strategic sales plan to drive customer growth and generate sales, and coordinating with existing direct sales rep to grow existing territory and ultimately take sole responsibility for newly created geographic sales territory.

Sales Territory: San Diego area - requires frequent travel throughout territory

Salary: $80,000/year base + commissions (potential: $100-120K total)

Responsibilities:

• Maintain commitment, accountability, and sales required to meet and exceed sales objectives outlined in annual, quarterly, and monthly action plans.
• Develop an expert understanding of Dynatronics product offerings/advantages and ability to relate this information and a best practices gap to customers, influencing transactional and consultative sales.
• Plan and organize daily work schedule to develop, maintain, and expand key customer relationships and base via telephone calls, email, face-to-face contact (e.g., site visits, sales presentations, product demonstrations), etc.
• Drive new customer growth by assessing competitor information and trends, researching and identifying sales opportunities, exhausting direct-marketing tools to generate leads (outbound telephone calls, mass email merges), and maintaining rapport with customers.
• Negotiate and close sales contracts with customers, coordinating accounts, products, pricing/invoicing, availability, and credit terms/limits in conjunction with the Customer Service and Accounts Receivable Departments.
• Provide administrative reports tracking and analyzing sales pipeline in order to produce the volume and forecast accuracy required to meet company sales goals.
• Submit activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
• Resolve customer complaints by investigating, developing solutions, coordinating with Customer Service and Tech Services, preparing reports, and making recommendations to management.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Assist the marketing department by providing data with regard to new products, trends, pricing, competitive information and new market opportunities
• Performs additional related duties as needed.

Qualifications:

• Bachelor’s degree in business, marketing, or related field. Particularly appropriate for candidates with athletic training experience.
• Minimum one year of successful direct or inside sales experience, preferably capital equipment, including in the healthcare industry
• Experience using computers for various tasks and competency in Microsoft Office applications including Word, Excel, and Outlook
• Experience using Customer Relationship Management (CRM) software preferred
• Understanding of the sales process and dynamics
• Influential written and verbal communication skills
• Excellent overall presentation and interpersonal skills, including the ability to build rapport quickly with customers
• Results driven with an internal drive toward financial success
• Strong attention to detail and accuracy and organizational skills, and the ability to prioritize and manage time effectively
• Ability to remain calm under pressure, work to deadlines, and work comfortably in a fast-paced environment
• High ethical standards and integrity
• Ability to build strong relationships cross-functionally with other departments and business units
• Positive, continuous improvement, and proactive mindset

To Apply:

• To be considered for this position, submit your cover letter and resume to careers@dynatronics.com.

Seeking a qualified Customer Care Sales Associate to provide outstanding customer service to Dynatronics’ customers and sales force by placing orders, suggesting solutions, and fostering positive relationships with internal and external customers.

Essential Functions & Responsibilities

• Communicate purposely with customers and sales representatives using phone, email, fax, or face-to-face interactions; attracting potential customers and servicing valued current customers
• Recommend products or services by analyzing needs and answering questions about product specifications, pricing, use, shipping, etc.
• Resolve customer complaints by determining the cause of the issue, and selecting the best solution to solve the issue
• Obtain necessary information from customers to adequately follow up, and monitor status of all back orders
• Recommend potential products, services, or improvements to management by collecting customer information and analyzing customer needs
• Foster relationships with internal and external customers to improve customer retention rate
• Enter new customer information for account setup, quotes for products and freight, processes credit card preauthorization, enters service orders for repairs, and sends invoices to customers.
• Communicate with Technical Services department concerning repairs/warranties
• Keep records of customer interactions and changes
• Follow communications guidelines to ensure outstanding customer service is being delivered
• Perform additional related duties as needed

Competencies:

• Exceptional customer service and interpersonal skills, able to build strong relationships cross-functionally and with external customers (e.g., clients/customers, dealers, vendors)
• Knowledge of customer care principles and best practices; current with relevant technology trends and applications
• Effective, influential verbal and written communication skills
• High level of professionalism and demonstrated problem-solving/conflict-resolution aptitude
• Ability to remain calm under pressure and work to deadlines in a fast-paced manufacturing environment
• Ability to read, comprehend, and follow written instructions
• Ability to work independently with minimal supervision and also work on a team
• Attention to detail, time management, and organizational skills; able to perform a wide variety of tasks and multi-task efficiently
• Medical device and supply product knowledge preferred
• Proficient in Microsoft Office Suite and customer service software, databases, and CRM tools
• Basic math skills, able to add and subtract, and perform simple division and multiplication
• Quality-first, continuous-improvement, and proactive mindset
• High level of integrity and ethics, able to handle sensitive and proprietary information with discretion and confidentiality

Experience & Education:

• High School Diploma / GED
• 1 year previous work experience in customer service (preferred)

Schedule: Full-time, benefit-eligible (40 hours/week: Monday-Friday, 8am-5pm)

Pay range: $15-$17/hour, commensurate with experience and qualifications

To Apply:

• To be considered for this position, submit your cover letter and resume to careers@dynatronics.com.

The Accounts Receivable Associate supports the Accounts Receivable Manager to collect on as many customer accounts as possible and accurately process corresponding payments, performing all other administrative accounts receivable duties necessary to keep collections to a minimum.

Responsibilities:

• Support Accounts Receivable Manager to
• Process pick-lists and generate invoices using ERP system; sort and prepare invoices for mailing using ERP system
• Verify balances on e-commerce accounts and credit card invoices, and processes charges on non-ecommerce invoices
• Process payments received via U.S. Mail and Lock Box
• Answer emails & mail concerning invoices, pricing, shipping, account questions, terms, etc.
• Process Credits: verify invoice, approve return price list, generate credit, negotiate with customers
• Process Credit Applications: Create/update accounts, Fax reference requests, Compile responses, Route dealer apps for approval
• Answer calls and email concerning payments, invoice copies, disputes, and misc. questions; Resolve issues with customers and document interactions
• Generate monthly statements verifying all open credits. Prepare reports containing single invoices and open orders aging; notify sales reps of past-due accounts
• File and scan accounts receivable documentation as needed
• Perform additional, related duties as needed.

Qualifications:

Knowledge of accounts receivable processes, practices, and best practices standards; understanding of US GAAPand SEC and Sarbanes-Oxley requirements; current with relevant accounting technology trends and applications

• Proficient with Microsoft Office Suite and ERP applications, customer service software, databases, and CRM tools; Proficient in typing and 10-key
• Basic math skills, able to add and subtract, and perform simple division and multiplication

Schedule:

Full-time, benefit-eligible (40 hours/week: Monday-Friday, 8am-5pm)

Pay range:

$16-$18/hour, commensurate with experience and qualifications

Manager:

Jane Gastelum, Accounts Receivable Manager

To Apply:

• To be considered for this position, submit your cover letter and resume to careers@dynatronics.com.

SUMMARY

The Document Control Specialist is responsible for developing, administering, maintaining, and monitoring the Dynatronics’ document control activities in accordance with FDA/QSR, ISO 13485 requirements and other international regulations.

SUPERVISORY RESPONSIBILITY

Not applicable.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Primarily responsible for implementation and maintenance of the Company document control system
• Establish/maintain procedures for inspection readiness, good documentation practices, and change control
• Prepare and record changes to official documents and confirm changes with legal and compliance management staff
• Coordinate with all document authors/users to ensure all documents are filed in appropriate location and document control is maintained and effective
• “Proof” review during document initiation or changes to ensure basic requirements are met for specifically required elements (i.e., header, footer, style, formatting, required approvals) and ensure the organization’s needs for documentation infrastructure are met, with compliance to all applicable statutory and regulatory requirements
• Conduct needs assessments to identify document management requirements of departments or end users
• Prepare support documentation and training materials for end users of document management systems
• Monitor regulatory activity to maintain compliance with records and document management laws
• Ensure documents and records meet quality standards
• Assist in determining document management policies to facilitate efficient, legal, and secure access to electronic content
• Develop or configure document management system features, such as user interfaces, access profiles, and document workflow procedures
• Ensure documents follow the standard format and reviews quality records to minimize typographical errors and other types of documentation errors
• Maintains onsite and offsite documentation storage as applicable
• Interacts with all functions of the organization including R&D, Quality, Regulatory, Clinical, Marketing, Sales, Manufacturing and Purchasing to support Documentation Control activities
• Evaluate and develop improved techniques and use of tools for the control of documents and quality records, including but not limited to the assessment, acquisition, or deployment of new electronic document management systems.
• When applicable, implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists
• Keep abreast of developments in document management technologies and techniques by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences
• Participate in on-site inspections by internal personnel or external agencies
• Perform additional duties as needed.

COMPETENCIES

• Knowledge of regulatory requirements for medical devices in global markets, including US, EU and Canada
• Ability to make effective decisions and execute an appropriate course of action that complies with quality and regulatory requirements while supporting business objectives
• Ability to review, analyze, summarize, and interpret data, conduct root-cause investigations, and prepare reports on findings
• Influential, high level of verbal and written (including technical writing) communicationskills
• Extreme attention to detail
• Time management, project management, and organizational skills; able to perform a wide variety of tasks and multi-task efficiently
• Ability to remain calm under pressure and work to deadlines
• Ability to build strong relationships and work effectively cross-functionally
• Strong attention to detail and ability to solve problems and communicate issues; ability to work on multiple projects simultaneously
• Ability to handle sensitive and proprietary information with discretion and confidentiality
• Continuous improvement and proactive mindset
• “Quality #1” commitment
• Ability to work independently with minimal supervision and to work on a team
• Strong organizational and time-management skills
• Proficient in Microsoft Office (Outlook, Word, Excel)

EXPERIENCE & EDUCATION

• Minimum 1 year of experience in the medical device industry with demonstrated quality system knowledge including 21 CFR Part 820 (QSR) & ISO 13485
• Direct experience in document control processes within a regulated environment
• Basic understanding of Engineering specifications and drawings and supporting the release of engineering/manufacturing documentation as required
• Expert knowledge/understanding of regulatory requirements governing document control preferred
• College degree preferred

TRAVEL

• This position requires moderate travel in North America.

POSITION TYPE & EXPECTED WORK HOURS

• This is a full-time, benefit-eligible position. Evening and weekend work is required as job duties demand. Secondary employment or consulting work is prohibited without prior authorization from the CEO.

WORK AUTHORIZATION

• Must be authorized to work in the United States.

WORK ENVIRONMENT & OBLIGATIONS

• This position operates in a professional office environment. This role routinely uses standard office equipment and software such as computers, phones, photocopiers, Microsoft Office Suite programs, and fax machines.
• Employee will also be required to sign agreements related to non-competition, confidentiality, and non-solicitation.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations will be made to enable individuals with disabilities to undertake the essential duties and responsibilities of the position.
• While performing the duties of this job, the employee is regularly required to speak and listen. He/she is frequently required to sit; stand; walk; use hands to handle, or feel; and reach with hands and arms. The employee is also frequently required to sit at a computer and engage in repetitive motions. Frequently he/she may be required to lift objects up to 15 pounds, occasionally he/she may be required to lift objects up to 25 pounds, and rarely he/she may be required to lift objects over 25 pounds. The employee is also occasionally required to kneel, reach, or grasp.

EEO STATEMENT

• Dynatronics is an equal employment opportunity (EEO) employer. Qualified candidates and employees receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by federal, state, or local law. Dynatronics provides reasonable accommodations for qualified individuals with disabilities. This policy applies to employment actions on every level, including, but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training.

OTHER DUTIES

• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

To Apply:

• To be considered for this position, submit your cover letter and resume to careers@dynatronics.com.

Seeking a qualified Project Engineer to support various product development processes to include, but not limited to, design controls, design changes, and the engineering change control system; providing general operations and quality engineering support, including supplier management; and managing various strategic projects, including preparing schedules, resource forecasting, holding routine core team meetings, and holding team members accountable to schedules and deliverables to project completion.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Maintain implementation schedules for assigned projects, and progress updates as required.
• Develop business case justification for projects and initiatives.
• Provide strategic project analytics and reporting, such as cost reductions, process efficiencies, and forecasting changes to budgets.
• Manage schedules and communicate tasks with team members. Create and/or obtain all required documentation and necessary approvals in a timely manner to ensure schedules are maintained.  
• Identify team members and provide clear assignment of responsibilities.
• Ensure all activity is completed in full compliance with the sites Quality Management System, cGMP, and in good design control practice.
• Provide leadership in managing the design and development processes, including design controls, design change, and engineering change orders.
• Provide leadership in supporting sustaining operations activity, to include manufacturing support, quality systems support, supplier approval, supplier management, and specification development.
• Prepare analysis reports, conduct testing, develop and maintain 3D/2D models, create and update drawings, and maintain documentation.
• Ensure that corrective actions have been developed, implemented, and are effective.
• Perform additional, related duties as needed.

COMPETENCIES

• In-depth knowledge of mechanical engineering business acumen, principles, and best practices; current with relevant technology trends and applications
• Ability to read, comprehend, and create electronics schematics and mechanical assembly drawings, as well as write and follow instructions.
• Ability to handle pressure and direct/manage a fast-paced work environment
• Influential to teams without authority, able to foster change throughout the organization
• Proficient with Microsoft Office Suite and engineering software and databases (e.g., SolidWorks 3D design tools)
• Excellent attention to detail, time management, project management, and organizational skills; able to manage multiple projects simultaneously
• Ability to analyze complex issues, conduct root-cause investigations, and prepare reports on findings
• Ability to work independently with minimal supervision and also work on a team
• Unquestionable, high level of integrity and ethics, able to handle sensitive and proprietary information with discretion and confidentiality
• Quality-first, continuous-improvement, and proactive mindset
• Effective and influential written and verbal communication skills
• Knowledge of regulatory requirements for medical devices in global markets, including US, EU and Canada
• Excellent attention to detail, time management, project management, and organizational skills
• Ability to perform a wide variety of tasks and multi-task efficiently

EXPERIENCE & EDUCATION

• Bachelor’s degree in engineering
• Minimum 5 years of related work experience
• PMP and Six Sigma certification a plus  
• Medical-device industry experience preferred

TRAVEL

Estimated travel 25%

To be considered for this position, submit cover letter and resume to careers@dynatronics.com.

Dynatronics is an Equal Employment Opportunity employer and participates in E-Verify.