Careers

Dynatronics seeks a qualified Junior Systems Administrator & Helpdesk Technician to support the IT Supervisor to maintain, test, and troubleshoot the server, network, and telephone hardware and software; including installation of, preventive maintenance and repairs on, and testing of computer systems, network systems, server infrastructure, and peripherals within established standards and guidelines.

This position is also responsible for the daily management and resolution of employee support requests, ranging from network troubleshooting and server maintenance to peripheral replacement; including ongoing support includes the diagnosis and resolution of day-to-day problems faced by end users. This position also assists IT staff with technical support and training of desktop and laptop computers, applications, and related technology; including the development and dissemination of custom and packaged software applications and operating systems to end users.

Responsibilities

• Support IT Supervisor in day-to-day operations and updates to maintain, test, and troubleshoot the server, network, and telephone hardware and software including, but not limited to:
  • Install and provide preventive maintenance and repairs on and testing of computer systems, network systems, server infrastructure, and peripherals within established standards and guidelines
  • Provide ongoing administrative computer support and maintenance of Linux, Mac, and Windows machines
  • Monitor and verify the integrity and availability of all hardware, server resources, systems and key processes
  • Monitor enterprise systems with regard to performance, reliability, capacity and execute appropriate support, maintenance, upgrades, and changes as needed; assisting IT Supervisor with all releases following completion of enterprise project work
  • Perform common administration tasks on critical server, network, and peripheral equipment, ensuring industry standard configurations and security models
• Provide effective and timely daily management, diagnosis, and resolution of day-to-day problems faced by onsite and remote end users and corresponding IT support requests ranging from normal technology and application issues to network troubleshooting and server maintenance to peripheral replacement
  • Work with vendor support representatives and other IT staff, as appropriate, to determine and resolve technical problems
• Install and configure computers, peripherals, and software for local and remote users; maintaining all hardware inventory and software library licenses

Qualifications

• High School Diploma / GED required
• Bachelor’s degree in Information Systems or related technical degree/certificate preferred; or equivalent knowledge and experience
• Minimum 1 year of proven IT network and systems administration and helpdesk support in the following:
  • Active Directory, Microsoft Exchange, SQL server, Microsoft and non-Microsoft servers
    • Microsoft Windows Operating Systems (XP, 7, 8, 2K3, 2K8, 2K12, 2K16)
    • O365
  • Administration of a Microsoft Active Directory environment and subordinate services (i.e., DNS, DHCP, IIS, etc.)
• Working knowledge of Active Directory, Microsoft Exchange, SQL server, Microsoft and non-Microsoft servers and infrastructure technology; working knowledge of general IT business acumen, principles, and best practices; current with relevant trends and applications
• Exceptional customer service and interpersonal skills; able to build and maintain rapport, and work effectively cross-functionally and with external customers (e.g., clients/customers, dealers, vendors, contractors)
• Strong professional and business judgment with problem-solving, strategic-thinking, and critical-analysis ability; able to make effective decisions and execute an appropriate course of action that complies with IT requirements while supporting business objectives
• Excellent attention to detail; time management, project management, and organizational skills; able to perform a wide variety of tasks and multi-task efficiently
• Ability to work independently, with minimal supervision, and also work on a team
• Strong verbal and written communications; able to read, comprehend, and follow instructions and communicate promptly and professionally; able to speak, read, and write English fluently
• Basic math skills, able to add and subtract, and perform simple division and multiplication
• High level of integrity and ethics, able to handle sensitive and proprietary information with discretion and confidentiality
• Ability to remain calm under pressure and work to deadlines in a fast-paced manufacturing environment
• Quality #1 commitment; continuous-improvement, entrepreneurial, and proactive mindset
• Alignment with DYNA mission, vision, and core values

Schedule

This is a full-time, benefit-eligible, exempt/salaried position. Occasional evening and weekend work may be required as job duties demand. Core work hours are from 8:30am to 5:00pm, with 30 minutes for lunch.

Pay range: $45,000 to $55,000 annual salary, commensurate with experience.

Benefits

Dynatronics offers competitive wages and benefits, including medical, dental, vision, disability, life insurances; paid time off (PTO); a 401(k) retirement plan; and a great company culture and work environment.

How to Apply

To be considered for this position, submit your cover letter and resume to careers@dynatronics.com

Dynatronics is an Equal Employment Opportunity Employer and participates in E-Verify.

The General Counsel (GC) will serve as a trusted legal and business advisor to the CEO, the Board, and other members of the executive team, weighing in on Dynatronics’ direction and strategic matters. The GC will serve as the Corporate Secretary, will oversee the legal and compliance functions of the company, and will manage merger and acquisition (M&A) due diligence efforts. Common activities include public company reporting obligations, corporate governance, commercial contracts, litigation, employment matters, human resources policies and procedures, internal audits, sales and marketing compliance, financings, and patent and trademark prosecution.

The General Counsel must possess strong leadership, management, organizational, and communication/presentation skills; be able to lead (and contribute to) multi-functional teams; and have experience handling simultaneously numerous, high-priority, high-visibility tasks. The successful candidate will excel at resolving complex problems with creative solutions and minimal reliance on outside counsel. The ideal candidate will have a start-up mentality; be practical, solution-oriented and business-minded; embrace new challenges, and thrive in a collaborative environment. An ability to mentor and positively influence the organization, both within and outside the Legal Department, is required.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Legal Counsel

• Minimize legal and reputational risk while protecting the company by setting the tone and philosophy of Dynatronics’ commitment to comply with all legal and compliance-related matters
• Provide legal counsel to the senior team and Board on key issues facing the Company
• Keep CEO updated on legal activities; resolve contractual issues rapidly, in a fair and professional manner
• Proactively address legal and compliance risk, dealing with issues as soon as they surface
• Support M&A and due diligence efforts as needed, highlighting both legal and strategic risks and opportunities
• Prudently manage relationships with external law firms by identifying best-in-class firms to support Dynatronics on mission-critical legal issues to ensure high-quality service while forming strong relationships with key firms

Corporate Governance / Corporate Secretary

• In consultation with CEO and Chairperson, develop agendas and prepare materials for meetings of the Board of Directors and its committees, including with respect to executive compensation matters
• Manage all board governance activities for Dynatronics and maintain robust minutes/records for board and committee meetings
• Update the Board periodically on legal actions and Dynatronics’ compliance activities
• Maintain and update documentation and processes for equity/option issuance as well as current cap table
• Interface with insurance broker and carrier to obtain the most effective and efficient product liability coverage for the Company
• Stay current on corporate governance developments, including proxy advisory, and trends and incorporate into governing documents

Finance

• Partner with the CFO to create an adequate budget to manage these law firms, updating projections as circumstances change
• Work with the CFO in drafting and reviewing SEC documents, including Forms 10-k, 10-Q and 8-k, proxy statements, and Section 16 filings; draft and review press releases, investor presentations and other public materials, including conference call scripts
• Manage execution of stock and option plans, including working with the stock agent to issue, transfer share and options and maintain shareholder ledgers
• Draft materials related to annual stockholders’ meeting

Contracts, Agreements, & Documents

• Review, draft, revise and negotiate a wide range of commercial contracts, and other management of strategic partnerships, customers, and suppliers
• Review, draft, revise and negotiate a broad variety of other commercial agreements, from simple to complex, including, but not limited to, master agreements and statements of work with a wide range of vendors/service providers, including supply agreements, consignment agreements, non-disclosure agreements, intellectual property license agreements, information technology service agreements, materials transfer agreements, leases, consulting agreements (for non-HCP’s), among others; and manage the renewal process of such
• Establish, manage, and protect intellectual property/capital including, but not limited to, patents, copyrights, trademarks ,licensing, technology transfers, distribution, and trade secrets as regulated by the Federal Government, USPTO, and USCO
• Manage renewal process notification/negotiation and coordination with sales on all sales distribution agreements
• Review, draft, revise employee agreements (e.g., employment offer) and other documents associated with employment (e.g., termination notice, separation and release agreement)
• Manage product liability risk, working with product and marketing teams to improve instructions and disclosures over time 

Policies, Procedures, & Compliance

• Oversee the Company’s sales and marketing compliance program and data security/privacy obligations, including overseeing adherence to industry codes of conduct, anti-kickback, false claims, anti-competition, anti-bribery regulations, both within and outside the U.S, as well as HIPAA and GDPR and other EU directives; ensure compliance with “sunshine” reporting obligations
• Work on training, development, knowledge management, records retention, and various other matters relating to the management of the legal function; develop new and review and enhance existing policies and procedures to streamline the Company’s business operations and improve customer experience (for both internal and external constituents)
• Ensure Dynatronics compliance processes and procedures adhere to relevant protocols across the enterprise
• Lead ongoing training and audit activities to ensure adherence to these standards

Human Resources Management

• Provide supervisory oversight to Human Resources Department, developing best practices, policies, and procedures to uphold Company compliance with federal, state, and local regulations (e.g., OFCCP, Joint Commission, Department of Labor, IRS, Affirmative Action/EEO, Title VII, FLSA, FMLA, ADA,NLRA, ADEA, ERISA, COBRA, IRCA, WARN)
• Investigate and ensure appropriately documentation of employee relations, ethics, and compliance issues
• Manage preparation of Affirmative Action Programs for Federal government contractors, and design and review of applicant recordkeeping systems
• Perform additional, related duties as needed

SUPERVISORY RESPONSIBILITY
The General Counsel is at present the only employee in the Legal Department, but will supervise the Human Resources team.

COMPETENCIES

• In-depth knowledge of legal, leadership, business, and human resources acumen, principles, and best practices; current with relevant trends and applications
• Strong strategic-thinking and critical-analysis ability; able to see and communicate the big picture, determine opportunities and threats through comprehensive analysis of current and future trends, make effective decisions and execute an appropriate course of action that complies with best practices and regulatory requirements while supporting business objectives
• Start-up mentality, able to embrace new challenges and thrive in a collaborative environment
• Strong attention to detail; time management, project management, and organizational skills; able to multi-task, performing a wide variety of priorities and tasks
• Ability to multi-task and manage multiple priorities
• Strong verbal and written communications, including public speaking and presentation skills; able to draft agreements, contracts, policies, and procedures relative to general counsel responsibilities; able to speak, read, and write English fluently
• High level of professional and business judgment; expert understanding of performance management and conflict resolution principles;able to lead others and translate skills through training, mentoring, and positive influence
• High level of integrity and ethics, able to handle sensitive and proprietary information with discretion and confidentiality
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Alignment with DYNA mission, vision, and core values
• Willingness, interest, and capacity to manage Human Resources Department

EXPERIENCE& EDUCATION

• J.D. from respected law school (preferably graduating in top quartile)
• Major law firm or relevant in-house experience(preferably at least 6-8 years in the aggregate, with an emphasis on corporate transactional/securities law activities) with demonstrated experience and success in essential duties and responsibilities described above
• Experience in a manufacturing industry(preferably in FDA-regulated medical device industry)

TRAVEL
Requires travel 0-20% of the time, including overnight, to other Dynatronics sites

APPLY HERE

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=16554&clientkey=C1CCC94D77E696109C5F5B2989C37377

DYNATRONICS

Dynatronics (www.dynatronics.com; NASDAQ: DYNT) is a medical device company committed to providing high-quality restorative products designed to accelerate one to their optimal health. The company designs, manufactures, and sells a broad range of products for clinical use in physical therapy, rehabilitation, pain management, and athletic training. Through its distribution channels, Dynatronics markets and sells to orthopedists, physical therapists, chiropractors, athletic trainers, sports medicine practitioners ,clinics, hospitals, and consumers. The company is headquartered in greater Salt Lake City, Utah, and its products are marketed under a portfolio of brands including Bird & Cronin®, Dynatron Solaris®, Hausmann, Physician’s Choice®, and PROTEAM™.

Dynatronics is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

Dynatronics seeks a qualified Inventory and Receiving Agent to receive all incoming shipments, including, but not limited to unpacking, examining, routing, stocking, labeling, rejecting when damaged, and recording product. This position is responsible to ensure accurate inventory at the site via the annual inventory and cycle counts. This position will also support other supply chain functions such as the return merchandise authorization (RMA) process and releasing orders to support just-in-time (JIT) ordering.

Responsibilities

• Receive, unpack, examine, and route incoming shipments; reject damaged items and record shortages; coordinate information with Procurement/Purchasing, who will correspond with shipper to rectify damages and shortages
• Stock shelves, label products, and rotate stock (based on expiration date and serial tracking); deliver specialty items to departments as needed
• Release orders to support just-in-time (JIT) ordering when needed
• Maintain inventory records by adding supplies, product, and equipment in Enterprise Resource Planning (ERP) system (e.g., Visual) as they are received
• Research receiving issues and correct records
• Support and conduct annual physical inventory, and additional cycle counts as necessary to ensure accurate system inventory counts; support shipping if there are product discrepancies (e.g., count, location, identification)
• Manage the return merchandise authorization (RMA) process for vendors and customers, coordinating with Customer Care when needed and by entering delivery confirmations in ERP system when needed
• Perform additional, related duties as needed

Qualifications

• High School Diploma / GED
• Minimum 1 year of proven experience in warehousing receiving, preferably in a manufacturing or supply distribution environment
• Associate’s degree preferred, or equivalent knowledge and experience
• Working  knowledge of warehouse receiving acumen, principles, and best practices; current with relevant trends and applications
• Excellent attention to detail; time management and organizational skills; able to perform a wide variety of tasks and multi-task efficiently
• Proficient in Microsoft Office applications (Outlook, Word, Excel); proficient with business management or enterprise resource planning (ERP) software
• Strong verbal and written communications; able to read, comprehend, and follow instructions and communicate promptly and professionally; able to speak, read, and write English fluently;
• Basic math skills, able to add and subtract, and perform simple division and multiplication
• Exceptional customer service and interpersonal skills; able to build and maintain rapport, and work effectively cross-functionally and with external customers (e.g., clients/customers, dealers, vendors, contractors)
• Ability to work independently, with minimal supervision, and also work on a team
• Ethical and professional conduct
• Ability to remain calm under pressure and work to deadlines in a fast-paced manufacturing environment
• Quality #1 commitment; continuous-improvement, entrepreneurial, and proactive mindset
• Alignment with DYNA mission, vision, and core values

Schedule

This is a full-time, benefit-eligible, exempt/salaried position. Occasional evening and weekend work may be required as job duties demand. Core work hours are from 8:30am to 5:00pm, with 30 minutes for lunch.

Pay range: $13 - $16/hour, commensurate with experience

Benefits

Dynatronics offers competitive wages and benefits, including medical, dental, vision, disability, life insurances; paid time off (PTO); a 401(k) retirement plan; and a great company culture and work environment.

How to Apply

To be considered for this position, submit your cover letter and resume to careers@dynatronics.com.

Dynatronics is an Equal Employment Opportunity Employer and participates in E-Verify.

The Vice President of Global Operations has executive oversight for maintaining and implementing strategies to ensure that operations and quality functions of the Company meet current and future needs of Dynatronics and the market place they serve. This includes shaping the overall vision and direction of the manufacturing operation, engineering, quality assurance and quality control. In addition, directs all initiatives of manufacturing process improvements and motivating teams to strive for high quality performance.

The VP of Global Operations is responsible for the development and maintenance of the company’s global approved supplier base, distribution channels and policies and procedures for direct and indirect spending. This position will develop, document, and execute a global, integrated Sales and Operations Planning capability and a comprehensive planning, procurement, logistics, distribution and inventory management strategic plan which will drive alignment with the sales and marketing teams and an efficient and cost-effective supply chain to optimize customer service and profitability. This position also works closely with the Legal department to execute strategic sourcing agreements and with Quality Assurance to develop and lead supplier relationship management programs and optimize our global supply chain logistics network with multiple distribution centers and consignment at distributors and hospitals.

Essential Functions and Responsibilities

• Lead and manage all aspects of manufacturing in the plants located in the United States including regular visits to each site. This includes health, safety, and environmental stewardship; material control, labor/overhead planning, forecasting, budgeting, engineering, capital planning and expenditures, plant-level production planning and control, quality assurance/inspection, facilities planning and maintenance
• Ongoing evaluation and process improvement of plant reliability and productivity. This includes identifying, developing, implementing and managing innovative, effective and economical production methods, systems and processes
• Implement strategic and tactical manufacturing and quality plans
• Maintain solid and effective rapport with all levels of customers (internal and external)
• Coordinate activities of all management staff as related to manufacturing operations
• Produce safely and in an environmentally-responsible fashion the highest quality products at the lowest costs in accordance with the policies and objectives established by Dynatronics’ Executive Management and in accordance with all federal, state, and local environmental, safety and health laws and regulations
• Build, lead and develop a highly motivated and world-class team. This includes developing an organization to meet Dynatronics’ goals and manufacturing initiatives and ensuring the needed training and development of subordinate managers and other employees to help them reach their highest level of competency
• Consistently monitor operations and analyze costs to maximize opportunities to contain costs and increase quality, efficiency and profit margins. This includes recommending and managing capital improvements to capitalize on business opportunities, increasing plant reliability, lowering production product cost, rationalizing manufacturing processes and sites as necessary to meet corporate objectives
• Encourage and facilitate productive and effective communications and information exchanges throughout the manufacturing and Dynatronics organization
• Perform additional related duties as needed

Supervisory Responsibility

Directly supervises all site leaders; indirectly responsible for all employees under site leadership

Competencies

• In-depth and demonstrated knowledge of implementing and leading quality and process improvements throughout a manufacturing organization
• Strong problem-solving, strategic-thinking, and critical-analysis ability; able to make effective decisions and execute an appropriate course of action that complies with quality and regulatory requirements while supporting business objectives
• Knowledge of regulatory requirements for medical devices in global markets, including US, EU and Canada; FDA Quality System Regulation, ISO 13485, MOD 93/42/ECC, CMDR certifications, and Current Good Manufacturing Principles (cGMP)
• Proficient in continuous improvement and other lean manufacturing techniques, including, but not limited to, applying statistical process control (SPC), modern quality tools such as Design of Experiments (DOE) and Failure Mode Effects Analysis (FMEA), Kaizen, “5 S,” and Six Sigma methods for analyzing data to evaluate current process and process changes
• Skilled at creating and shaping “best-in-class” manufacturing environments and developing staff and driving succession planning. Strong understanding of performance management and conflict resolution principles, able to lead others and translate skills through training and mentoring
• Proficient in Microsoft Office applications and customer service management (CRM) and enterprise resource planning (ERP) software
• Strong verbal and written communications; able to speak, read, and write English fluently; able to draft policy and procedures relative to management responsibilities
• High level of integrity and ethics, able to handle sensitive and proprietary information with discretion and confidentiality
• Alignment with DYNA mission, vision, and core values

Experience and Education

• Minimum of ten (10) years of proven experience in a manufacturing environment along with QS 13485-2003, MOD 93/42/ECC and CMDR certifications, preferably as a plant manager and senior management responsibility for multiple plants throughout the U.S. with meaningful involvement in profit planning, budgeting, and material planning
• Bachelor’s degree in business administration or related field. A Master in Business Administration or equivalent advanced degree is preferred; or equivalent knowledge and experience

Travel

Requires travel 20-30% of the time, including overnight, to other Dynatronics sites

Apply Here

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=16501&clientkey=C1CCC94D77E696109C5F5B2989C37377

Dynatronics

Dynatronics (www.dynatronics.com; NASDAQ: DYNT) is a medical device company committed to providing high-quality restorative products designed to accelerate one to their optimal health. The company designs, manufactures, and sells a broad range of products for clinical use in physical therapy, rehabilitation, pain management, and athletic training. Through its distribution channels, Dynatronics markets and sells to orthopedists, physical therapists, chiropractors, athletic trainers, sports medicine practitioners, clinics, hospitals, and consumers. The company is headquartered in greater Salt Lake City, Utah, and its products are marketed under a portfolio of brands including Bird & Cronin®, Dynatron Solaris®, Hausmann, Physician’s Choice®, and PROTEAM™.

Dynatronics is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

The Sr. Director of Sales Operations (SDSO) manages support functions essential to sales force productivity for the Bird & Cronin brand. These include planning, reporting, sales forecast setting and management, sales process optimization, sales training, sales program implementation, sales compensation and administration, product portfolio management, product pricing, and recruiting and management of sales team talent.

The SDSO is responsible for the overall productivity and effectiveness of the assigned sales organization supporting the Bird & Cronin brand. Reporting to the CEO, the SDSO also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported. 

Essential Functions and Responsibilities

• Work with the sales teams to assist them in ad hoc day-to-day requests/activities (reporting, forecasting, opportunity management, fulfillment, process, general issues/questions, etc.)
• Develop formal reporting packages for sales effectiveness and productivity including, but not limited to conducting metrics reviews with sales management, working to ensure all sales organization objectives are assigned in a timely fashion; managing commission process for the sales team (designing efficient quota structure and assignment, deployment, tracking and payout), managing sales plans and yearly/quarterly tracking to plan, owning the quota and capacity plans for sales and customer care
• Coordinate sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts, working to make forecasting more accurate. As needed, coordinate planning activities with other functions and stakeholders
• Direct and manage activities within Sales Operations areas, including headcount and budget resources for sales planning, incentives, and field resources. Create, coach, and inspire a sales operations team to foster the continuous growth of all team members through regular visits to all sites
• Work with sales force to manage key accounts. Manage customer contracts. Uncover areas of revenue opportunity in our customer and prospect customer base
• Collaborate with Finance on pricing models and business processes that support the strategic plan and enable accelerated revenue growth; monitor product price controls. Work closely with Finance and HR to establish and oversee the administration of sales compensation program, rules, policies and procedures as needed, or when required to arbitrate or clarify the application of sales compensation program policies and procedures. Provide input to senior leadership in the development and administration of sales incentive compensation programs
• Project manage requirements, key milestones and deliverables associated with strategic projects (e.g. new product introductions and product end of life) by collaborating with cross-functional teams
• Run monthly demand plan meetings. Report on the pipeline generation needs and variances for each team
• Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Assist in the development of new reporting tools as needed
• Implement enabling technologies, including CRM, to field sales teams. Monitor the assigned sales organization’s compliance with required standards for maintaining CRM data. Work closely with sales management to optimize the effectiveness of the firm’s technology investments. Train other staff as necessary on the use of CRM and other sales tools
• Perform additional related duties as needed

Supervisory Responsibility

Directly manages a support staff supporting the Bird & Cronin brand made up of Administrative Specialists, Sales Operations Analysts, Customer Care, and Inside Sales. Directs the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed, coordinating with the appropriate management-level supervisors.

Competencies

• Expert knowledge of sales and marketing management business acumen, principles, and best practices; current with relevant trends and applications, preferably in medical device/supply industry and e-commerce
• Demonstrated proficiency managing analytically rigorous initiatives including, but not limited to, defining, refining and implementing sales processes, methodologies, policies, and sales dashboards and reports
• Demonstrated ability to efficiently allocate technology, support, and training resources impacting the sales organization
• Influential, high level of verbal and written communication skills, including negotiation and presentation skills
• Knowledge of the best practices for sales and change management; able to drive a result-driven sales team by leading through training, mentoring, and other performance-management methods
• Exceptional customer service and interpersonal skills; able to build rapport quickly and work effectively cross-functionally and with external customers (e.g., clients/customers, distributors/dealers, vendors, contractors)
• Proficient in Microsoft Office applications and sales and customer service management (CRM) software
• High level of integrity and ethics, able to handle sensitive and proprietary information with discretion and confidentiality
• Alignment with DYNA mission, vision, and core values

Experience and Education

• Bachelor’s degree in business administration or related field
• Minimum five (5) years of successful sales management experience in a business-to-business sales environment; preferably in the medical device industry

Travel

Requires travel 25-30% of the time, including overnight, when visiting integral customers or trade shows out of the local area

Apply Here

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=16499&clientkey=C1CCC94D77E696109C5F5B2989C37377

Dynatronics

Dynatronics (www.dynatronics.com; NASDAQ: DYNT) is a medical device company committed to providing high-quality restorative products designed to accelerate one to their optimal health. The company designs, manufactures, and sells a broad range of products for clinical use in physical therapy, rehabilitation, pain management, and athletic training. Through its distribution channels, Dynatronics markets and sells to orthopedists, physical therapists, chiropractors, athletic trainers, sports medicine practitioners, clinics, hospitals, and consumers. The company is headquartered in greater Salt Lake City, Utah, and its products are marketed under a portfolio of brands including Bird & Cronin®, Dynatron Solaris®, Hausmann, Physician’s Choice®, and PROTEAM™.

Dynatronics is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

Dynatronics seeks a qualified Customer Care Associate to provide outstanding, detail-oriented customer service to Dynatronics’ customers and sales force by placing orders, suggesting and coordinating solutions, and fostering positive relationships by remaining friendly, helpful, and caring through the process.

Responsibilities

• Meet and exceed Customer Care individual and team goals:
  • Individual Development—Take ownership on developing strengths, talents, and potential; remain receptive to feedback and actively work to implement improvements
  • Thought Leader—Generate ideas that inspire, enhance, and improve processes and systems in place; be innovative and knowledgeable, identifying opportunities
  • People Leader—Help others to grow and develop as a result of their influence; lead by example, project confidence, and inspire team members to improve; go above and beyond to maintain high level of professionalism
  • Adaptability—Embrace change and encourage others to do likewise; demonstrate a willingness and ability to learn and improve
• Communicate purposely with customers and sales representatives using phone, email, and fax interactions; develop rapport with potential customers and maintain/strengthen rapport with valued current customers
• Recommend products or services by analyzing needs and answering questions about product specifications, pricing, use, shipping, etc.
• Enter new and maintain current information for customer accounts, enter quotes for products and freight, process credit card preauthorization, enter service orders for repairs, and send invoices to customers
• Resolve customer complaints by determining the cause of the issue, and selecting the best solution to solve the issue
• Obtain necessary information from customers to adequately follow up and monitor status of all backorders
• Recommend potential products, services, or improvements to management by collecting customer information and analyzing customer needs
• Foster relationships with external and internal customers to improve customer retention rate
• Communicate and partner with Technical Services department concerning repairs/warranties
• Follow communications guidelines to ensure outstanding customer service is being delivered; document customer communications and changes as needed
• Perform additional, related duties as needed

Qualifications:

• High School Diploma / GED
• Bachelor's Degree preferred, or equivalent knowledge and experience
• Minimum 1 year of proven customer care experience preferred
• Exceptional customer service and interpersonal skills, able to build strong relationships and maintain rapport cross-functionally and with external customers (e.g., clients/customers, dealers, vendors, contractors)
• Knowledge of customer care business acumen, principles, and best practices; current with relevant trends and applications
• Strong commitment to customer care, as evidenced by dependability with attendance and engagement
• Medical device and supply product knowledge and e-commerce background preferred
• Strong attention to detail; strong time management, project management, and organizational skills; able to perform a wide variety of tasks and multi-task efficiently
• Basic math skills, able to add and subtract, and perform simple division and multiplication
• Strong verbal and written communication skills; able to read, comprehend, and follow instructions; must speak, read, and write English fluently
• Proficient in Microsoft Office applications (Outlook, Word, Excel) and customer service management (CRM) software, databases, and tools
• Ability to work independently, with minimal supervision, and also work on a team
• Ethical and professional conduct
• Ability to remain calm under pressure and work to deadlines in a fast-paced manufacturing environment
• Quality #1 commitment; continuous-improvement, entrepreneurial, and proactive mindset
• Alignment with Dynatronics vision, mission, and core values

Schedule

This is a full-time, benefit-eligible, exempt/salaried position (Monday-Friday, 40 hours/week). Occasional evening and weekend work may be required as job duties demand.

Pay range

$18-$20, commensurate with experience

Benefits

Dynatronics offers competitive wages and benefits, including medical, dental, vision, disability, life insurances; paid time off (PTO); a 401(k) retirement plan; and a great company culture and work environment.

To Apply:

To be considered for this position, submit your cover letter and resume to careers@dynatronics.com.