Careers

Dynatronics seeks a qualified Accounts Receivable (AR) Associate to support accounts receivable (AR) operations and controls related to collecting payments from customers and maintaining AR financial records and to report accurately and efficiently, complying with general accepted accounting principles (GAAP).

Responsibilities

• Process pick lists and invoices using enterprise resource planning (ERP) system, and sort for mailing
• Process payments received via U.S. Mail and Lock Box
• Verify balances on e-commerce accounts and credit card invoices, and process charges on non-ecommerce invoices
• Generate monthly statements, verifying all open credits, and prepare aging reports
• Field phone calls, mail, and emails from customers regarding collections, payments, invoice copies, pricing, shipping, account questions, terms, disputes, and more
• Process credits as needed, including verifying invoices, approving return pick lists, generating credits, and negotiating with customers when needed
• Process credit applications and create/update accounts, request and compile references, and route dealer applications for approval
• Perform additional, related duties as needed

Qualifications

• High School Diploma / GED
• Associate’s degree in accounting, finance, business, or related field preferred; or equivalent knowledge and experience
• Minimum 1 year of proven experience in accounting, preferably in an accounts receivable administrative function for a public company

Schedule

This is a full-time, benefit-eligible, exempt/salaried position. Occasional evening and weekend work may be required as job duties demand. Core work hours are from 8:30am to 4:30 pm, with 30 minutes for lunch.

Pay range: $17-$19, commensurate with experience

Benefits

Dynatronics offers competitive wages and benefits, including medical, dental, vision, disability, life insurances; paid time off (PTO); a 401(k) retirement plan; and a great company culture and work environment.

How to Apply

To be considered for this position, submit your cover letter and resume to careers@dynatronics.com.

Dynatronics is an Equal Employment Opportunity Employer and participates in E-Verify.

Dynatronics seeks a qualified Customer Care Associate to provide outstanding, detail-oriented customer service to Dynatronics’ customers and sales force by placing orders, suggesting and coordinating solutions, and fostering positive relationships by remaining friendly, helpful, and caring through the process.

Responsibilities

• Meet and exceed Customer Care individual and team goals:
  • Individual Development—Take ownership on developing strengths, talents, and potential; remain receptive to feedback and actively work to implement improvements
  • Thought Leader—Generate ideas that inspire, enhance, and improve processes and systems in place; be innovative and knowledgeable, identifying opportunities
  • People Leader—Help others to grow and develop as a result of their influence; lead by example, project confidence, and inspire team members to improve; go above and beyond to maintain high level of professionalism
  • Adaptability—Embrace change and encourage others to do likewise; demonstrate a willingness and ability to learn and improve
• Communicate purposely with customers and sales representatives using phone, email, and fax interactions; develop rapport with potential customers and maintain/strengthen rapport with valued current customers
• Recommend products or services by analyzing needs and answering questions about product specifications, pricing, use, shipping, etc.
• Enter new and maintain current information for customer accounts, enter quotes for products and freight, process credit card preauthorization, enter service orders for repairs, and send invoices to customers
• Resolve customer complaints by determining the cause of the issue, and selecting the best solution to solve the issue
• Obtain necessary information from customers to adequately follow up and monitor status of all backorders
• Recommend potential products, services, or improvements to management by collecting customer information and analyzing customer needs
• Foster relationships with external and internal customers to improve customer retention rate
• Communicate and partner with Technical Services department concerning repairs/warranties
• Follow communications guidelines to ensure outstanding customer service is being delivered; document customer communications and changes as needed
• Perform additional, related duties as needed

Qualifications:

• High School Diploma / GED
• Bachelor's Degree preferred, or equivalent knowledge and experience
• Minimum 1 year of proven customer care experience preferred
• Exceptional customer service and interpersonal skills, able to build strong relationships and maintain rapport cross-functionally and with external customers (e.g., clients/customers, dealers, vendors, contractors)
• Knowledge of customer care business acumen, principles, and best practices; current with relevant trends and applications
• Strong commitment to customer care, as evidenced by dependability with attendance and engagement
• Medical device and supply product knowledge and e-commerce background preferred
• Strong attention to detail; strong time management, project management, and organizational skills; able to perform a wide variety of tasks and multi-task efficiently
• Basic math skills, able to add and subtract, and perform simple division and multiplication
• Strong verbal and written communication skills; able to read, comprehend, and follow instructions; must speak, read, and write English fluently
• Proficient in Microsoft Office applications (Outlook, Word, Excel) and customer service management (CRM) software, databases, and tools
• Ability to work independently, with minimal supervision, and also work on a team
• Ethical and professional conduct
• Ability to remain calm under pressure and work to deadlines in a fast-paced manufacturing environment
• Quality #1 commitment; continuous-improvement, entrepreneurial, and proactive mindset
• Alignment with Dynatronics vision, mission, and core values

Schedule

This is a full-time, benefit-eligible, exempt/salaried position (Monday-Friday, 40 hours/week). Occasional evening and weekend work may be required as job duties demand.

Pay range

$18-$20, commensurate with experience

Benefits

Dynatronics offers competitive wages and benefits, including medical, dental, vision, disability, life insurances; paid time off (PTO); a 401(k) retirement plan; and a great company culture and work environment.

To Apply:

To be considered for this position, submit your cover letter and resume to careers@dynatronics.com.

Dynatronics seeks a qualified Human Resources Assistant to support all site-specific human resources activities, including, but not limited to, talent acquisition and recruitment, new hire onboarding, payroll processing, benefits, employee files and documentation, training & development, employee health and safety, employment terminations, and anything else needed for employment best practices and above-board compliance with state and federal regulations. The HR Assistant also provides administrative support to the plant manager and as office manager.

Responsibilities:

• Recruitment: Recruit employees and temporary employees depending on business needs, track temporary employees to go permanent, post positions on recruitment job posting websites, manage “Careers Mailbox” and screen applicants for open positions, schedule interviews between hiring managers and candidates and assist in interview process, substantiate applicants’ skills by administering and scoring tests when applicable, conduct background and reference checks, and coordinate drug testing
• New hire onboarding: Welcome new employees by conducting new hire orientation to complete all forms required to convert an individual as an official employee (employment offer, I-9/E-Verify, confidentiality agreement, W-4); manage employee resource requests and orient to the office (office/seating chart, workstation, breakrooms, etc.)
• Benefits: Monitor eligibility; assist with online new hire and annual open enrollment; and manage status changes, cancellations, and deferrals as appropriate to medical insurance, dental insurance, vision insurance, disability, life insurance, HSA/FSA accounts, and 401(k) retirement plan; calculate and communicate all employee deductions with payroll. Coordinate claim resolutions with providers and insurance broker; manage leave of absence requests
• Payroll administration: Review payroll bi-weekly and coordinate approvals with managers, support managers in making corrections for time clock mis-punches, pull payroll reports from system as needed, answer payroll questions, facilitate resolutions to payroll errors
• Performance documentation: Support managers in documenting employee performance in the event of disciplinary action and the annual and mid-year performance review processes
• Employee files and data: Accurately and confidentially maintain employee records in employee files and databases. Maintain employee information by entering and updating employment and status-change data in the payroll/HRIS system. Assemble, prepare, and analyze employee data reports. Perform file audits to ensure that all required employee documentation is collected and maintained
• Employee relations: Coordinate town halls and recognition/reward programs; support resolution of all employee issues, including, but not limited to answering employee questions and concerns about all foregoing areas of responsibility
• Safety committee: Remain aware of situations that could pose a safety risk to DYNA resources and partner with operations to mitigate such risks; act as member of the Safety Committee; and process and manage employee workers’ compensation claims to closure
• Employment terminations: Complete termination documentation and conduct exit interviews; process benefit cancelations and coordinate COBRA notifications; manage corresponding unemployment insurance claims
• Office management: Support the Plant Manager administratively, including, but not limited to supporting leadership team meetings; setting appointments and arranging meetings as needed; greeting and directing vendors and visitors; coordinating maintenance of office equipment and supplies; maintaining TN Operations calendar; and processing incoming mail
• Remain up-to-date on developments in human resources trends, technologies, and techniques by reviewing current literature/publications, networking with colleagues, and participating in professional educational meetings, workshops, and conferences
• Perform additional, related duties as needed
  
  

Qualifications:

• High school diploma / GED
• Bachelor’s degree in business, human resources/organizational behavior, psychology/sociology, or related field preferred; or equivalent knowledge and experience
• Minimum 1 year of proven administrative support experience, preferably in a manufacturing environment
• Knowledge of human resources and administrative assistant business acumen, principles, and best practices; current with relevant trends and applications
• Strong attention to detail; strong time management, project management, and organizational skills; able to perform a wide variety of tasks and multi-task efficiently
• Ability to skillfully gather, review, summarize, interpret, and analyze data; able to prepare reports on findings in a resourceful manner
• Basic math skills, able to add and subtract, and perform simple division and multiplication
• Strong verbal and written communication skills; able to read, comprehend, and follow instructions; and speak, read, and write English fluently
• Advanced proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint); and business/customer management or enterprise resource planning (ERP) software, databases, and tools
• Exceptional customer service and interpersonal skills, able to build strong relationships and maintain rapport cross-functionally and with external customers (e.g., clients/customers, dealers, vendors, contractors)
• Ability to work independently, with minimal supervision, and also work on a team
• High level of integrity and ethics, able to handle sensitive and proprietary information with discretion and confidentiality
• Ability to remain calm under pressure and work to deadlines in a fast-paced manufacturing environment
• Quality #1 commitment; continuous-improvement, entrepreneurial, and proactive mindset
• Alignment with DYNA mission, vision, and core values

SCHEDULE: This is a full-time, benefit-eligible, non-exempt/hourly position (Monday-Friday, 40 hours/week). Occasional evening and weekend work may be required as job duties demand.

PAY RANGE: $15-$17, commensurate with experience

BENEFITS: Dynatronics offers competitive wages and benefits, including medical, dental, vision, disability, life insurances; paid time off (PTO); a 401(k) retirement plan; and a great company culture and work environment.

To Apply: To be considered for this position, submit your cover letter and resume to careers@dynatronics.com.